Frequently Asked Questions


tornado insurance claim damage

+ "What is a public adjuster?"

A public adjuster is a licensed and trained specialist who adjusts insurance claims for residential and commercial policyholders. Public adjusters are employed exclusively by a policyholder (you) who has sustained an insured loss. They handle every detail of the claim, working closely with the insured to provide the most equitable settlement possible. A public adjuster inspects the loss site immediately, analyzes the damages, assembles claim data, reviews the insured’s coverage, determines replacement costs and solely serves the client – not the insurance company.

+ "What is the difference between a public adjuster and an insurance or independent adjuster?"

A public adjuster represents the interest of a policyholder and will research a policy to maximize your damage recovery. An insurance company adjuster represents the insurance company and has no legal duty to advise you on how to utilize your benefits under your policy.

+ "Why do I need a public adjuster?"

As public adjusters, we at BenchMark work for YOU, not insurance companies. We help ensure you receive everything that you are legitimately entitled to when you have suffered an insured loss. Most policyholders do not have the expertise or the time to assess and prepare an itemized damage report, meet with adjusters, and negotiate settlements.

+ "When should I hire a Benchmark public adjusting group?"

Immediately! You need to be pro-active with your loss. By engaging BenchMark early in the process, we will level the playing field and help ensure you receive a fair settlement for all losses legitimately covered under your insurance policy.

+ "What is the cost to reatain the services of BenchMark Public Adjusting Group?"

There are no upfront costs. We work on a contingency basis. We don’t get paid until you get paid.